Privacy Policy for Harry Russell Photography and Media

Effective Date: 27/12/2024

Harry Russell Photography and Media (referred to as "we", "us", or "our") is committed to protecting the privacy and security of our customers' personal data. This privacy policy outlines how we collect, use, and safeguard the personal information of our clients, as well as your rights regarding that information.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Your name, email address, phone number, and postal address.

• Payment Information: Details required to process your payments, including billing address and payment method (credit/debit card details), which are processed securely through third-party payment processors.

• Project Details: Information related to services requested, including details about events, preferences for photo style, and any additional requirements.

• Communications: Records of communications you have with us, including emails, phone calls, and messages.

2. Use of Personal Data

We use your personal data for the following purposes:

• Service Delivery: To provide photography services as requested, including communication about bookings, events, and availability.

• Customer Support: To respond to inquiries, provide assistance, and address any issues you may have.

• Billing and Invoicing: To process payments and manage billing-related activities.

• Marketing Communications: With your consent, we may send you information about our services, promotions, and updates. You can opt out of these communications at any time.

• Compliance: To comply with legal obligations, regulations, and industry standards.

3. Legal Basis for Processing Data

We rely on the following legal bases for processing your personal data:

• Consent: You have given us explicit consent to process your data for specific purposes, such as marketing.

• Contractual Necessity: The processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.

• Legitimate Interests: We have a legitimate interest in using your data to enhance our service offerings and improve customer experience, provided that your interests and fundamental rights do not override those interests.

4. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymise it.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• Encryption: Sensitive data is encrypted during transmission and storage.

• Access Controls: Access to personal data is restricted to authorised personnel only.

• Regular Audits: We conduct regular reviews of our data processing activities and security measures.

6. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with third parties in the following circumstances:

• Service Providers: We may share your data with service providers who assist us in delivering our services, such as payment processors, IT support, and marketing agencies, under strict confidentiality agreements.

• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

7. Your Rights

As a data subject, you have the following rights:

• Access: You have the right to request a copy of the personal data we hold about you.

• Correction: You have the right to request that we rectify any inaccurate or incomplete personal data.

• Erasure: You have the right to request the deletion of your personal data when it is no longer necessary for the purposes it was collected.

• Restriction: You have the right to request the restriction of processing your personal data under certain circumstances.

• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

To exercise any of these rights, please contact us using the details provided below.

8. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on our website, and we will notify you of significant changes via email or through other means.

9. Contact Me

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact me on my contact page. hrry.co.uk/contact

Harry Russell Photography and Media
[Coventry, UK]